Autor

Hajar Moayeryfard
Chong Chin Wei
Seyed Mehdi Fatemi

Abstract

Service organization has lagged behind the industrial organization and manufactures
to improve their quality service with implementing quality management system such
as TQM. Methods, rules and regulation for TQM implementation in service
organization is totally different form industrial organization. The success of quality
management practice like TQM in manufacturing and industrial organization for
improving their performance encourages service organization mangers to use TQM in
their respective organization. In this study we want to find and determine the most
critical factors for TQM implementation among service organization. Based on
comprehensive analysis and previous research about critical successful factors for
TQM implementation in different organization, this study proposes the five critical
factors for TQM implementation among service organization.

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